You hear it daily “calls may be monitored or recorded for training purposes”. Recording calls goes way beyond this simple statement. DATEL has a full ‘media’ recording solution giving your business the unique edge it needs to be competitive. Now you can record voice conversations and have the full story.
Great customer service – puts you ahead of your competition
DATEL gives you the tools to report on all the calls into and out of your business with Contact SWEET! Reporting tools. These solutions provide a unique view with an abundance of statistics, giving you the opportunity to optimize operations. But that’s half the story. Adding call recording solutions nets out the whole picture, and is sometime mandated.
Understanding how your staff is dealing with complex situations or difficult customers helps to improve future interactions and is a great source for training new, or even existing staff. Identifying individual agent training needs can make your staff more productive and confident. Recording calls is an effective way of resolving conflict. It could be as simple as arranging a cab for the wrong day or incorrectly trading stocks! In industries such as healthcare and finance, recording all calls is mandatory, and must adhere to specific regulations