Introducing Cloud SWEET!, a cost effective managed service for tracking call activity. Due to Cloud SWEET! being hosted there are no hidden costs associated with additional hardware or software requirements, meaning that getting up and running only takes minutes. Cloud SWEET! provides instant access to reports that provide many different options for reporting on extensions and call center groups. This allows you to easily break the information down in ways that allow you to better track your business. No need to worry about networking or infrastructure; DATEL Hosted, DATEL Managed.
- Increase Productivity by tracking all call activity to identify potential problems
- Reduce Costs through identifying when and where agents should be staffed
- Identify Trends through the use of real time graphs and reports that summarize data in meaningful ways
- Access all call activity from any device
- No extra hardware or software requirements
- Instant Call Reporting as soon as calls complete
- Drill-down functionality to start on a summary with the option of accessing detailed events of each call
- Schedule Reports to save time
- Unlimited User Accounts with Robust Security
- Export data to PDF or Excel for easy sharing
