At DATEL we feel you are not just purchasing software to monitor and report on your organization, but investing in a partnership to help you better manage and increase productivity. So, with that being said, we include the first year maintenance and support with your purchase of our software.
We built our business, our brand, on the idea of “Customer Delight”. Delighted customers are created when you anticipate their needs, provide solutions to them before they ask, and find new ways to exceed their expectations.
We are constantly improving our processes by providing the best resources available to get your issues resolved as quickly and as professionally as possible. Customer Delight is our #1 goal at DATEL.
- First Year of Maintenance and Support included with the purchase of our software
- Unlimited Technical Support – Email, Phone or Web Support
- Product Updates, Enhancements delivered as they occur
- Customer Login to our Support Website to enter/track trouble tickets
- Knowledge Base with FAQs, Training Videos, Help