“Our call center supervisors use UCCS every day to improve our insight into our call distribution. We really like that we can see all of our queues and actually have the ability to control agent states to make sure those calls are answered in a timely manner.”
“Our call center supervisors use UCCS every day to improve our insight into our call distribution. We really like that we can see all of our queues and actually have the ability to control agent states to make sure those calls are answered in a timely manner.”
DATEL provided us with exemplary customer service from the beginning of our implementation to the final working product. After implementing Call SWEET! our management team has been able to track and report on the thousands of calls we receive each month to ensure that we provide our customers with an outstanding experience. Additionally, Call SWEET! Live has equipped our customer service team with the necessary tools to see their own call statistics in real-time, and to communicate with other team members or see their status at a glance.
“I look at Call SWEET! more than I look at Facebook.”
“We have been partnered with DATEL for a couple of years now, and it is one of the best decisions we have made! They have provided phenomenal support and demonstrated extreme patience in working with several of the non-tech-friendly employees in our company.And Call SWEET! Live has proven to be a very functional tool for us, providing a multitude of summary and detail reports that have allowed us to identify areas where we had room for improvement in our efficiency. These reports have also helped us monitor our call costing, allowing us to target areas where our small changes could save us money.
More than anything, the customer support team is what makes this program tick for us though. Knowing that we can call, and get courteous and quick response to our needs is paramount. Being an inbound/outbound call center you come to rely on your partners almost as much as your customers, and DATEL makes this easy!”
“Making the decision to go with Call SWEET! Live over other similar products was easy. Call SWEET! Live is the only solution that meets all of our needs and wants for call center monitoring and reporting. From pre-sales to implementation and training, DATEL provides first class service and support for their customers.”
“I cannot say enough about the level of service I have received from DATEL, issues are handled quickly and efficiently. The Call Sweet package has been beneficial to the everyday functions of my company. The software is incredibly robust, and the support service is top notch.”
“Call SWEET! is a simple to use tool that provides the sales team at BestIT automated reporting each day on call productivity. I have found their product to be excellent in day to day management of phone related sales activities. On a monthly basis, Call SWEET! automatically emails a month end report which makes monthly one on one performance reviews a breeze. I would recommend this tool to any growing inside sales operation.”
“Call SWEET! and Call SWEET Live! have dramatically improved our call center efficiency in terms of individual agent productivity through our ability to observe, manage and anticipate our business needs. This product changed how we operate our call center.”