You can’t manage what you can’t measure! Take the first step in managing your business with Contact SWEET! Standard Edition and see the results in your customers’ delight.

Ideal for the informal call center, Contact SWEET! Standard Edition provides valuable insights into your business. Armed with this information you can make positive changes to your business and effortlessly maximize productivity, reduce costs and drive top line growth.

Contact SWEET! Standard Edition

DATEL Contact SWEET! Standard Edition – Tangible benefits for your business

  • Increase Productivity – Track agent activity to ensure they are operating at maximum efficiency. Use reports to better manage staffing to meet your customers’ needs
  • Reduce Costs – Receive automatic alerts for misuse and excessive call durations. Analyze historical reports to better manage costs
  • Identify Trends – Text and graphical reports provide comprehensive views into all calling activity. Use this information to be proactive in resolving issues and optimizing business operations


Schedule Reports – Save time by automatically emailing reports daily, weekly, monthly or on demand

Drill-Down Capabilities – Get high-level metrics or granular details on all of your extensions, agents and hunt groups and reduce the need for dozens of separate reports!

Service Levels – Evaluate individual and group performance with service level reporting. Keep your customer service standards high by setting and maintaining company-wide goals.

Cradle-to-Grave Details – Get the details on every step of a call from the moment the call comes in to when the customer hangs up the phone, giving you a better understanding of the customer experience.

Call Accounting – Use historical reports to analyze patterns and trends in your calling. Use this information to learn about peak calling times, extension durations and more.

Keeping it Simple

  • Rapid, simple deployment process. Remotely or on-site
  • Easy to understand licensing – All licenses are concurrent, and every agent has full user capabilities upon installation
  • Configurable agent permissions and security roles

DATEL Customer Care

  • Ongoing support and maintenance
  • Comprehensive technical support by phone and remote access
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Get your finger on the pulse of your business

– DATEL gives you the tools to manage your customer service center, increase productivity, improve customer service and drive sales growth
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