The Avaya IP Office is specifically designed to meet the needs of small to midsize businesses.  It delivers a wide range of intelligent communication features, including unified communications, messaging, intelligent call routing, conferencing and more.  By pairing your IP Office with DATEL’s Unified Contact Center SWEET! (UCCS), you can be sure to get the most out of your phone system, effectively increase collaboration and improve communications with your customers.

UCCS for Avaya IP Office comes in 3 tiered editions.  Pick the right solution that matches the needs of your business:

Standard Edition
– Comprehensive historical call reports for individual extensions, agents and hunt group activity, and an included live viewer have you covered!

Business Edition
– Detailed real-time views, wallboards and historical call center reports provide insightful views into the contact center, so you can keep a finger on the pulse.

Advanced Edition – For the complete contact center solution, Advanced Edition includes Business Edition, CRM Integration, Voice Recording, Click-to-Dial and Automated Dialer in one cost-effective package!

Features and Benefits

Make your workforce as productive as possible, whether they are in the office, on the road, or working from home with Avaya IP Office and DATEL UCCS.  This complete solution is easily customized to meet the communications of any business, whether they are growing, midsize, enterprise branch, primarily in single office or at locations around the world.

  • Go from basic telephony to the most sophisticated unified communications
  • Increase collaboration by enabling employees to stay productive and connected, even when they are working outside of the office
  • Improve responsiveness to customers with multi-layered automated attendants, mobility applications and more
  • Simplify communications and management with multi-site call center management from a single interface
  • Improve customer service by analyzing trends in historical call reports

The Avaya Aura© platform supports unified communications and contact center solutions for midsize to large enterprises. It has an open, extensible IP telephony platform that can support both SIP and non-SIP environments with over 700 PBX features for productivity and mobility. By pairing your Avaya Aura with DATEL’s Unified Contact Center SWEET! (UCCS), you can simplify your telecommunications management across all of your locations, and improve communications with your employees, no matter where they are!

UCCS for Avaya Aura comes in 3 tiered editions. Pick the right solution to perfectly meet the needs of your entire organization:

Standard Edition – Comprehensive historical call accounting reports for all extensions, alarms and alerts, account codes and more give you the insights you need to manage your communications. Learn more…

Business Edition -Real-time views, wallboards, supervisor controls and call center reporting on all agents and groups provide the information you need to optimize your call center. Learn more…

Advanced Edition – For the complete contact center solution, Advanced Edition includes Business Edition plus CRM Integration, Click-to-Dial and Automated Dialer in one complete package! Learn more…

Features and Benefits

Create your most productive workforce, ensure business continuity and improve customer service efficiency easily and effectively with the Avaya Aura© Communications Manager and UCCS. Together, they make a complete solution that is perfect for enterprises, whether they are at a single location or across multiple sites around the globe.

  • Minimize the impact of local network failures with redundant interfaces and a transparent server failover backup system.
  • Keep branch offices and remote locations connected with the main data center
  • Improve vocal quality with monitoring and management to make sure that network conditions are not affecting voice quality
  • Improves collaboration with easy-to-use conferencing and paging
  • Give remote workers and telecommuters the access they need to be successful, whether they are in the office, at home, or on the road.
  • Increase employee productivity by using call reporting to track all incoming, outgoing and internal call activity.
  • Avaya Aura Call Center Software

To learn more about the Avaya Aura© Communication Manager and how it can help your business, please visit: