DATEL offers a wide variety of contact center solutions for both the Avaya IP Office and Avaya Aura™ Communication Manager to fit your business communications needs. DATEL has been a DevConnect Gold Partner since 2006 and a leading participant in the Avaya Select Product Program, proof that our solutions are on the cutting edge and industry approved.

DATEL is excited to be a long-time member of the Avaya DevConnect Program. After becoming a Gold Partner in 2006, DATEL’s relationship with Avaya has grown. DATEL was recognized as an initial participant in the Avaya Select Product Program and an IP Office Release 8 Launch Partner. Today, we continue to work closely and collaborate with Avaya to bring you the best in contact center management solutions.

We provide comprehensive reporting and monitoring solutions for both Avaya IP Office and Avaya Aura platforms. Our premier solution, Contact SWEET! (formerly Unified Contact Center SWEET!), works with the Avaya platforms to provide up-to-the-second call information. From historical call accounting to real-time agent monitoring to integration with vital business applications, Contact SWEET! is the ultimate management tool for your business communications. Learn more about call reporting and monitoring for your Avaya phone system today!