Call SWEET! Live is the premier real-time contact center management solution for Avaya IP Office. Loaded with cutting-edge features, Call SWEET! Live will revolutionize the way your contact center operates.

Knowing the status of your agents is key to any supervisor. Productivity and money are lost if agents are not efficient. Call SWEET! Live makes it simple to view the status of all agents in a hunt group. Just open the Agent Status widget and you will see color-coded indicators next to each agent that will tell you if they are idle, busy wrapping up, handling a call, or logged off.

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More Than Just Call Accounting!

 


Why DATEL?

DATEL is your solution to effectively manage your capital investment in telecommunications. Everything from robust call accounting, integrated asset management, work order processing, cable management and client and resident billing modules. Scalable to any size business, DATEL allows you to grasp total control of your telecommunications systems.