The Click to Dial solution is a simple and affordable way to simplify outbound dialing. Click to Dial allows agents to highlight numbers in any program and press a hot key to automatically dial that number from the agent’s phone.
Compatible with web browsers, email platforms, spreadsheets, databases, text documents.
Agents can define their own hot key according to preference. They can select the key combination that works best for them!
Great for busy executives who don’t have time to record and dial numbers. Instead they search their email, highlight and press the hot key.
Powerful in an outbound call center environment. The automation greatly reduces idle time between calls
Use in conjunction with disposition codes to create a remarkably efficient customer service experience
The Added Value of Click to Dial
Faster, more accurate dialing helps agents make more calls, resulting in more productive agents. Costs can be reduced by eliminating the possibility of accidentally dialing the wrong number.
