Real-time monitoring now available on Allworx!
You’ve seen our software on Avaya systems, now we’re branching out to Allworx! Our new Call SWEET! Worx will cover all of your Allworx Call Center needs!
Agent Status
Supervisors can see every agent’s phone activity without leaving their desks. This not only increases overall visibility, but also saves supervisors time and energy!
Alarms and Alerts
The widgets display crisp, color-coded graphs that keep you up-to-date on key metrics so changes can be made quickly. Queue alarms can alert users by email, screen pop and audible alarm – choose one alert option or all three!
Reporting
All call data collected, by agent and by hunt group, can be viewed in a wide array of reports. With drill-down capabilities, each report can be as specific or as broad as you choose!
Queue Management
Call SWEET! Worx features several widgets that give you up-to-the-second queue details. Agents are made aware of calls instantly and supervisors can monitor queue statistics!
