Product Matchmaker

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I’m looking for some simple historical reports. I just need to get an idea of what’s going on in my phone system.

I need to monitor my phone system in real time. I want to know exactly what’s going on at any given time.

I need to know how many calls Department X is making, so we can factor that into their budget.

I need to know whether my employees are answering the phone promptly, or ignoring it when it rings.

When our customers call in, I want their contact information to pop up on the screen of the agent taking the call.

Our customers make calls while staying with us. We need a way to set up billing plans and charge them.

I want to listen to recordings of my agents’ calls, and pick out the best ones to train new agents.