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DATEL Software Solutions
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Points of Interest:
Case studies are featured on our website and in our newletters. CallSWEET! increases productivity and improves budgeting. DATEL Adds team members and continues to provide excellent support. 
515 Pleasant Valley Road Trafford, PA 15085 Ph: 724-744-1380
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SWEET! Updates |
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DATEL to Again Participate in Avaya's Booth at 2009 Sales ConferenceDATEL would like to thank Avaya for inviting us to be part of a select group that participates in their booth at their annual sales conference. Call SWEET! will be showcased in the Avaya Branch Solutions booth during the North American Partners segment of the conference on October 7th and 8th. The 2009 Avaya Sales Conference takes place October 5th - 8th in Washington, D.C. We hope to see you there! Call SWEET! Live Enhancements Increase Functionality
In addition to the popular graphical alarms, Call SWEET! Live now features several advanced alarms that alertusers audibly,by screen pop and/or via e-mail. Users can now be alerted instantly when calls in queue reach and/or exceed a user-defined service level threshold or when the length of time a call has been in queue has exceeded a threshold. As with all Call SWEET! Live features, security permissions can be set to restrict or permit user access to these alarms. A State Summary report has been recently added to the solution's report collection to keep track of the amount and percentage of time that hunt groups or specific agents are in each call state. This report serves many purposes, such as being used as a time card. DATEL's Software Developers are continuously enhancing Call SWEET! Live, so expect to hear about more valuable features being added in the future. Rise in Number of Remote Workers Requires Innovative Monitoring SolutionsA growing number of companies, large and small, are finding ways to reduce costs and adapt to the needs of their employees by offering telecommuting positions. The International Telework Association & Council (ITAC) forecasts over 40 million teleworkers in the U.S. by 2010. The rise in gas prices and obligations at home are just a few of the many reasons why employees are choosing to work outside of the office. A key concern that employers have with telecommuting is the lack of monitoring and overall control associated with it. Luckily, advances in technology, such as with VoIP and contact center solutions, mean workers can now be as productive and efficient working outside the office as they are working in it, perhaps more so. Companies can implement a contact center solution, such as DATEL's Call SWEET! Live, and then monitor phone activity throughout the day by viewing live agents status and queue details, and by running robust call reports. Know who the remote worker is calling, when calls are made and a variety of other details that are critical to productivity monitoring. Contact center solutions like Call SWEET! Live, together with VoIP, will help maintain control and increase efficiency and output while the number of remote workers grows. First-rate Call Accounting Solution Needed for Aid Organization
Less than a year ago, Food For The Poor found themselves in need of a new call accounting
solution to replace their outdated system. With over 200 employees throughout the
organization and 42 callers in their call center, comprehensive reporting on phone
usage was essential. Various departmental and individual user reports were necessary
to set accurate phone usage budgets and monitor call activity. Supervisors wanted
the ability to view the call activity of all employees in order to improve usage
efficiency.
 How did Call SWEET! help the organization improve productivity and budgeting? Visit www.datel-group.com to find out the results and read the entire case study. Customer Support Goes Above and Beyond
DATEL Software Solutions takes customer care very seriously and strives for 100%
satisfaction. When a new customer called on a recent Friday needing immediate installation
and training assistance, DATEL did not waste any time fulfilling their request.
Instead of simply having the customer speak to a Support Tech over the phone, DATEL
chose to send a Software Engineer for on-site aid. |
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DATEL is Growing!
In response to a growing customer base and an increase in opportunities, DATEL has
added new Sales and Support associates to our team in recent months. We would like
to welcome Jarrett Cummings, formerly of Veramark, and Keith Gerlack to our Sales
team, as well as Craig Murdock to our Support team. We are excited to expand and
continue the personalized service that our partners and customers deserve.
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