DATEL Software Solutions LLC creates innovative, feature rich, real-time and historical call accounting and contact center management solutions for businesses small and large. DATEL’s flexible solutions span the breadth of businesses that may just need to keep an eye on cost control to businesses aspiring to differentiate themselves with excellent customer service. DATEL prides itself on outstanding service, and believes you’re not investing in just a software solution, but in a partnership that cares for your business. And remember, “You can’t manage what you can’t (or don’t) measure!”
Comprehensive historical call reporting metrics for individual extensions, agents and hunt group activity, and an included live viewer, have you covered!
Detailed real time views, wallboards and historical reports provide insightful views into the contact center so you can keep a finger on the pulse!