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“Call SWEET! is a simple to use tool...”
- Jeff Karns, Director of Sales, BestITSee For Yourself
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Author Archives: Marketing
IAUG Global Education Conference: May 20-24
For one week, Avaya users from all over the globe will be coming together in Boston, MA to share some of today’s newest developments in telecommunications technologies and discover new solutions for troublesome business operations challenges. Go to http://www.iaug.org/p/cm/ld/fid=128 to learn more about the event!…
Posted in Recent News & Updates, Upcoming Events
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5 Best Practices for Contact Centers
After a recent survey of Contact Center Managers, DATEL Software Solutions has found some of the most common challenges they faced and what tools they used to overcome these problems. Here’s what they found:
1) Customer Disputes – One of the most common issues that contact centers face are handling customer disputes over the content of a telephone conversation with a representative.…
Posted in DATEL Leaks (Blog)
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Announcing Call SWEET! Live Small Business
DATEL Software Solutions Announces Call SWEET! Live Small Business
For immediate release: April 24, 2012
WEXFORD, PA – DATEL Software Solutions today announced its plans to release a new version of Call SWEET! Live, Contact Center Management Solution: Call SWEET! Live Small Business.…
Posted in Press Releases, Recent News & Updates
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DATEL Software Solutions Selected for the Avaya DevConnect Select Product Program
DATEL Software Solutions, a leading provider of Contact Center solutions, today announced it has been selected for membership to the prestigious Avaya DevConnect ‘Select Product Program’ (SPP), establishing DATEL as a preferred partner to supply Contact Center solutions to Avaya’s Business Partners.…
Posted in Press Releases, Recent News & Updates
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Officially Certified!
DATEL has been officially certified, having passed our compliance testing on Avaya IP Office Release 8!
Details coming soon!…
Posted in DATEL Leaks (Blog), Press Releases, Recent News & Updates
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Avaya Win Big Promotion featuring DATEL Call SWEET! Live
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Posted in DATEL Leaks (Blog)
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This week’s Avaya Tech Connect – DATEL and Call SWEET! Live!
It is the mission of Avaya Tech Connect to provide great technical information for their partner community, worldwide. Through weekly knowledge transfer sessions, Avaya Tech Connect provides the technical insight you need to “get smart” on Avaya products and programs.
We at DATEL are honored to have been selected by Avaya for one of these sessions!…
Posted in Recent News & Updates
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Making the decision…was easy
Making the decision to go with Call SWEET! Live over other similar products was easy. Call SWEET! Live is the only solution that meets all of our needs and wants for call center monitoring and reporting. From pre-sales to implementation and training, DATEL provides first class service and support for their customers.…
Posted in Customer Testimonials, Recent News & Updates
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I cannot say enough about the level of service I have received…
I cannot say enough about the level of service I have received from DATEL, issues are handled quickly and efficiently. The Call Sweet package has been beneficial to the everyday functions of my company. The software is incredibly robust, and the support service is top notch.…
Posted in Customer Testimonials, Recent News & Updates
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Let’s get virtual!
Like many companies today, DATEL has moved to a virtualized environment for many of our servers and infrastructure. The common motivating factor for getting virtual is many of our physical servers aren’t fully utilizing their resources to their full potential. Virtualization allows many operating systems to “share” the hardware resources (RAM, Hard Disk, Processor, etc).…
Posted in DATEL Leaks (Blog), Recent News & Updates
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