Author Archives: Jarrett Cummings

DATEL Software Solutions Now Rated “Avaya Compliant”

Posted on April 1, 2011 by Jarrett Cummings

FOR IMMEDIATE RELEASE:  Friday, April 1, 2011

Wexford, Pennsylvania— DATEL Software Solutions, LLC, a leading provider of telecommunications software, today announced that Call SWEET! Live is compliant with IP telephony solutions from Avaya Inc., a global leader in business collaboration systems, software and services.…

Posted in Press Releases | Comments Off

Why Do We Monitor HuntGroups?

Posted on March 30, 2011 by Jarrett Cummings

Why do we start a TSAPI monitor on HuntGroups?

Call SWEET! Live starts TSAPI monitors on 3 types of devices in Communication Manager (CM):

  1. VDNs
  2. Stations
  3. HuntGroups (Splits/Skills)

The logic behind monitoring VDNs and Stations is pretty clear.  Without monitoring these types of devices, we would not get call events from the CM / AES and would not be able show Agents on calls, calls in queue, or any other call activity.  These are clearly important if we want the software to work properly (it is worth noting that monitoring a VDN does not consume a TSAPI license).…

Posted in DATEL Leaks (Blog), Recent News & Updates | Comments Off

Call SWEET! is a simple to use tool…

Posted on March 29, 2011 by Jarrett Cummings

Call SWEET! is a simple to use tool that provides the sales team at BestIT automated reporting each day on call productivity.  I have found their product to be excellent in day to day management of phone related sales activities.  On a monthly basis, Call SWEET!…

Posted in Customer Testimonials, Recent News & Updates | Comments Off

Call SWEET! and Call SWEET Live! have dramatically improved our call center efficiency …

Posted on March 21, 2011 by Jarrett Cummings

Call SWEET! and Call SWEET Live! have dramatically improved our call center efficiency in terms of  individual agent productivity through our ability to observe, manage and anticipate our business needs.  This product changed how we operate our call center.
Aaron P.…

Posted in Customer Testimonials, Recent News & Updates | Comments Off

“DATEL provided us with exemplary customer service…”

Posted on March 16, 2011 by Jarrett Cummings

DATEL provided us with exemplary customer service from the beginning of our implementation to the final working product. After implementing Call SWEET! our management team has been able to track and report on the thousands of calls we receive each month to ensure that we provide our customers with an outstanding experience.…

Posted in Customer Testimonials, Recent News & Updates | Comments Off